Diagnoses, treatments, and even anatomical terms may be completely foreign to patients and need to explain slowly and in basic terms. There’s a reason why patients need to come to a doctor. A pat on the arm or back, or a handshake upon greeting the patient. Still following doctor-patient conduct guidelines, doctors can demonstrate care through small physical gestures. Sharing personal anecdotes (without breaching privacy or conduct guidelines) can also be a good way to add humanity to the exam room. When delivering information to the patient, doctors should try to inquire about how they feel. Care and CompassionĬold, hard facts are exactly that – insensitive. Leaning forward during the conversation, clarifying important details, and avoiding multitasking are all examples of active listening that can be used without lengthening exam time. By using similar gestures or posture as the patient, the doctor builds trust with them due to the patient’s subconscious recognition of their own behaviors.Īlthough doctors have tight schedules, it’s important to demonstrate that they understand patient concerns. There are a lot of distractions that come up throughout the day at a doctor’s office, so here are some tips doctors can use to focus on delivering top-notch patient care: Listening Techniquesīehavioral mimicry, also known as social mirroring, can be a useful technique for building rapport with others when used effectively. In this article, we’ll focus on three listening techniques. To put it a different way, it’s clear patients really crave one thing when they go in for an exam: their provider’s attention. Having a doctor who gives clear instructions.

Having a doctor who is caring and has empathy.Having a doctor who actively listens and gives them more time.In a 2019 PwC Health Research Institute survey, people were interviewed and asked the question, “What do you want from your health care provider?” Respondents gave answers that fit into a dozen themes, but three specific answers came up again and again and made it into the top 11 answers:

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